Privacy Policy for AlertBayTourism.com

Last Updated: September 5, 2025

Welcome to AlertBayTourism.com. We are committed to protecting the privacy and security of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Our Commitment

AlertBayTourism.com is based in Alert Bay, British Columbia, Canada. We respect your privacy and are committed to protecting it through our compliance with this policy and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. What Information Do We Collect?

We collect information that you voluntarily provide to us when you are making a booking, expressing an interest in obtaining information about us or our services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Site, but may include the following:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Booking and Payment Information: When you make a booking through our website, our booking engine (provided by Lodgify) collects information necessary to process the transaction. This includes your name, contact information, and payment details (such as credit card numbers). Payment data is encrypted and processed securely by a third-party payment processor. We do not store your full credit card information on our servers.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2. How Do We Use Your Information?

We use the information we collect or receive:

• To Facilitate Bookings: To process your reservations, manage your bookings, and send you related information, including booking confirmations, invoices, and support messages.
• To Communicate with You: To respond to your comments, questions, and requests and provide customer service.
• To Improve Our Services: We may use your information to understand how our visitors use our services and to improve our website, services, and customer experience.
• For Marketing Purposes: With your consent, we may use your email address to send you newsletters, promotional materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe link in the email.

3. How Is Your Information Shared?

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

• With Service Providers: We share information with third-party vendors and service providers that help us operate our business, such as our website and booking platform (Lodgify), payment processors, and email service providers. These third parties are contractually obligated to protect your information and use it only for the services they provide to us.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Site or the public.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to access or store information. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site.

Our booking platform, Lodgify, uses cookies to help the booking process function correctly (for example, to remember the dates you have selected). You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

6. Your Privacy Rights

Under Canadian privacy law, you have certain rights regarding your personal information. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to withdraw consent: You have the right to withdraw your consent to our collection and use of your information at any time.

To exercise these rights, please contact us using the contact information below.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

[email protected]

PO Box 121, Alert Bay, BC V0N 1A0